Personnel File · Bradley Bates

I learned people
before I learned models.

My background runs through customer experience, frontline leadership, the U.S. Navy, software, AI systems, governance, and practical education.

Chibi Bradley and Professor Unicorn operating an enormous warehouse machine filled with boilers, AI controls, teaching tools, and impossible filing cabinets
AUTHORIZED OPERATORS · PROBABLY

Experience routing apparatus

Follow the pipes.

Bradley and Professor Unicorn operating a fantastical customer experience communications desk

Current signal · People first

Nearly two decades close to the customer.

My work has included customer support, dispatch, frontline supervision, quality review, and team leadership—including online support and chat at GoDaddy.

That work taught me how people meet complex systems: under pressure, with incomplete information, trying to solve something that matters.

Working principleComplexity only matters when people can act on it.
I don’t want people to be less afraid of AI. I want them to be harder to fool and more capable of using it well.

Questions or collaboration

Tell me what you are working on.

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